Most businesses’ first AI agent is a single chatbot. It sits on the website or WhatsApp, answers FAQs, maybe books a slot in a calendar. It works — for a while.
Beyond the Chatbot: How AI Agents Are Quietly Becoming South African SMBs’ Best Employee
There’s a version of the AI conversation that’s all hype, buzzwords, and vague promises about “the future of work.”
The 5 Things AI Is Already Doing Inside Businesses Like Yours
There’s a version of the AI conversation that’s all hype, buzzwords, and vague promises about “the future of work.”
Meta’s WhatsApp Business Agent – What South African SMBs Actually Need to Know
On 3 June 2026, Meta announced something South African business owners have been asking about for years: an AI that lives inside WhatsApp and automatically handles customer conversations.